Shipping Policy

Last updated: July 22, 2026

This Shipping Policy describes how House of Scottie, operated by Charlie Scott Designs, Inc. (“House of Scottie,” “we,” “us,” or “our”), processes and ships orders placed through houseofscottie.com.

By placing an order, you agree to this Shipping Policy, our Terms of Service, and our Return and Refund Policy.

Shipping Area

We currently ship orders only to addresses within the United States.

We do not ship internationally, including to Canada, Mexico, the European Union, or the United Kingdom.

Certain products or shipping methods may not be available for Alaska, Hawaii, U.S. territories, military addresses, post-office boxes, or other locations subject to carrier restrictions.

Available shipping options will be displayed during checkout.

Order Processing

Orders are generally processed within 2–5 business days after payment is successfully authorized.

Business days are Monday through Friday, excluding federal holidays and days when House of Scottie is closed.

Processing time is separate from carrier transit time. An estimated delivery time shown during checkout does not begin until the order has been processed and transferred to the shipping carrier.

Orders may require additional processing time when they:

• Contain large, heavy, fragile, antique, or unusually shaped merchandise

• Require special packaging

• Are placed during holidays, promotions, severe weather, or periods of unusually high order volume

• Require address, payment, fraud, or inventory verification

We will contact you if a material delay prevents us from shipping within the time originally stated or, when no shipping time was stated, within the period required by applicable law.

Shipping Rates

Shipping charges are calculated and displayed during checkout.

Rates may be based on:

• Package weight and dimensions

• Delivery destination

• Selected carrier and service level

• Product type

• Packaging requirements

• Insurance or signature requirements

• Oversized or special-handling charges

The amount charged during checkout is the shipping amount applicable to your order unless a pricing or system error occurs.

Promotions offering discounted or free shipping may be subject to minimum purchase amounts, geographic restrictions, product exclusions, expiration dates, and other conditions.

Estimated Delivery Times

Delivery estimates displayed during checkout or provided by a carrier are estimates rather than guaranteed delivery dates unless expressly identified as guaranteed.

Transit time begins after the carrier accepts the shipment.

Delivery may be delayed by circumstances outside our reasonable control, including:

• Weather

• Natural disasters

• Carrier disruptions

• Holiday volume

• Labor disruptions

• Transportation interruptions

• Incorrect or incomplete addresses

• Security inspections

• Government action

• Regional service limitations

House of Scottie is not responsible for carrier delays outside our reasonable control. However, we will provide reasonable assistance when a shipment appears materially delayed or lost.

Shipping Carriers

We may ship orders using USPS, UPS, FedEx, or another carrier selected based on the product, destination, cost, and available service.

We may select a different carrier or comparable service level from the one initially anticipated when reasonably necessary to complete delivery.

The shipping option selected at checkout relates to the expected carrier service after processing. It does not shorten our order-processing time unless expressly stated.

Tracking Information

When tracking is available, we will send tracking information to the email address or telephone number provided with the order.

Tracking information may take time to update after a label is created. The creation of a shipping label does not necessarily mean that the carrier has taken possession of the package.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive the shipment.

Accurate Shipping Information

You are responsible for providing a complete and accurate shipping address during checkout.

Please review the following before submitting an order:

• Recipient name

• Street address

• Apartment, suite, or unit number

• City

• State

• ZIP code

• Email address

• Telephone number

Orders cannot be canceled or changed after submission. We may attempt to correct an address before shipment when contacted promptly, but we cannot guarantee that a change can be made.

We are not responsible for delays, failed delivery, loss, or additional expenses resulting from incorrect or incomplete information supplied by the customer, except where otherwise required by law.

Address Changes and Package Interception

For fraud-prevention and payment-security reasons, we may be unable to change the destination of an order after it has been submitted.

We do not guarantee that we can intercept or redirect a package after shipment.

Any carrier fee associated with an address correction, package interception, or redirection may be charged to the customer when the issue results from information supplied by the customer.

Returned-to-Sender Packages

A package may be returned to us because of:

• An incorrect or incomplete address

• An unclaimed package

• Refusal of delivery

• Failure to collect the package

• Inability of the carrier to access the delivery location

• Repeated unsuccessful delivery attempts

If a package is returned to us, we will contact the customer using the information associated with the order.

Because all sales are final, a returned-to-sender package does not automatically qualify for cancellation or refund.

At our discretion and where legally permitted, we may offer to reship the order after the customer pays any additional shipping, address-correction, handling, or carrier charges. Original shipping charges are not refundable.

If the package was returned because of an error by House of Scottie or the carrier, we will evaluate the circumstances and provide an appropriate resolution.

Refused Deliveries

Refusing delivery does not cancel an order and does not create a right to a refund.

Orders refused without our prior written authorization will be treated as unauthorized returns and handled under our Return and Refund Policy.

The customer may be responsible for carrier return charges and any additional shipping or handling expenses associated with an unauthorized refusal.

Delivered but Missing Packages

If tracking states that a package was delivered but you cannot locate it:

1. Confirm that the shipping address on the order is correct.

2. Check around the delivery location, including porches, side doors, garages, mailrooms, parcel lockers, and other protected areas.

3. Ask household members, neighbors, building staff, or property managers whether they accepted the package.

4. Allow up to one additional business day because some carriers may mark packages delivered shortly before actual delivery.

5. Contact the carrier using the tracking number.

6. Contact us at info@houseofscottie.com if the package remains missing.

We will provide reasonable assistance with a carrier investigation or claim.

A carrier’s delivery scan is relevant evidence of delivery but does not eliminate any rights or remedies available under applicable law. Whether we can provide a replacement, refund, insurance claim, or other resolution will depend on the circumstances and the carrier’s investigation.

Lost Packages

A package is not considered lost merely because tracking has not recently updated.

Carriers may require a waiting period before a missing-mail search or insurance claim can be opened.

If a carrier confirms that a shipment was lost before delivery, contact us at info@houseofscottie.com. We will evaluate the order and may provide a replacement, refund, store credit, or another appropriate resolution, depending on availability, insurance coverage, carrier findings, and applicable law.

Because many House of Scottie products are unique or one of a kind, an identical replacement may not be available.

Damaged Packages and Products

Inspect your shipment promptly after delivery.

If an item arrives damaged, contact info@houseofscottie.com within three calendar days of delivery.

Include:

• Your order number

• A description of the damage

• Clear photographs of the item

• Photographs of the shipping box

• Photographs of the shipping label

• Photographs of the interior packaging

• Photographs showing any visible damage to the package

Keep the item, shipping container, packaging materials, and shipping label while we review the claim.

Do not discard, repair, clean, alter, use, or return the item unless we provide written instructions. A carrier may require the original packaging and merchandise to process an insurance claim.

We will evaluate eligible claims individually. Depending on the circumstances and applicable law, we may provide a replacement, partial refund, full refund, store credit, carrier-claim assistance, or another appropriate resolution.

Submitting a claim does not guarantee a particular resolution.

Incorrect or Missing Items

If your shipment contains the wrong item or is missing an item shown on your order confirmation, contact info@houseofscottie.com within three calendar days of delivery.

Include:

• Your order number

• A description of the issue

• A photograph of everything received

• Photographs of the shipping box and packaging

• A photograph of the shipping label

We will review the order and provide an appropriate resolution when we confirm that an error occurred.

Fragile, Vintage, and One-of-a-Kind Merchandise

Many products sold by House of Scottie are fragile, vintage, antique, pre-owned, discontinued, or one of a kind.

We use packaging methods that we believe are appropriate for the item. Packaging materials may be new, reused, or recycled when suitable and safe.

Vintage and pre-owned merchandise may have wear, patina, discoloration, scratches, chips, repairs, irregularities, or other characteristics disclosed or visible in the listing. These characteristics are not considered shipping damage merely because the item is pre-owned or aged.

Please review product photographs, descriptions, dimensions, and condition information before purchasing.

Oversized, Heavy, or Freight Items

Some furniture, oversized merchandise, or unusually heavy products may not qualify for standard parcel shipping.

Such items may be:

• Available only for local pickup

• Subject to separately calculated freight charges

• Restricted to specific delivery areas

• Shipped through a specialty carrier

• Subject to delivery coordination or additional handling requirements

Any special shipping or pickup conditions should be stated in the product listing or communicated before fulfillment.

Do not purchase an item identified as local-pickup-only unless you can collect it from our Ferris, Texas location.

Local Pickup

Local pickup may be available for eligible products at:

House of Scottie
216 W. 6th Street
Ferris, Texas 75125

Do not arrive for pickup until you receive confirmation that your order is ready.

Pickup availability may be limited to designated store hours. You may be required to provide:

• The order confirmation

• Valid identification

• The name of the person collecting the order

• Additional verification for high-value transactions

If another person will collect the order, contact us before pickup so that we can document their authorization.

Pickup orders must be inspected when collected. Once the customer or authorized recipient accepts possession of the order, any later claim remains subject to our Return and Refund Policy.

Failure to collect an order does not automatically cancel it or create a right to a refund.

Shipping Restrictions

We may decline to ship merchandise when:

• The carrier prohibits or restricts the item

• The destination is outside our shipping area

• The package cannot be shipped safely using available services

• The shipping address appears invalid or fraudulent

• The item requires a service unavailable to the destination

• Shipping would violate a law, regulation, carrier rule, or payment-provider requirement

If we cannot fulfill an order because of a shipping restriction, we will notify the customer and refund the amount collected for the unshipped merchandise and any associated shipping charge.

Order Cancellations

Customers may not cancel orders after submission.

However, if we cannot ship an order within the promised time, or within the period required by applicable law when no time was promised, we will provide any notice, cancellation option, or refund required by law.

We may cancel an order because of inventory errors, pricing errors, fraud concerns, payment issues, shipping restrictions, or other circumstances described in our Terms of Service.

When we cancel an unshipped order, we will generally void the payment authorization or refund the amount collected for the canceled portion.

Final Sale Policy

Shipping an order does not change our Return and Refund Policy.

All purchases are final sale except for damaged, materially defective, missing, or incorrect merchandise and any other remedy required by applicable law.

Shipping charges are nonrefundable except when:

• We cancel the order before shipment

• We send an incorrect item

• The shipment is confirmed lost

• A refund of shipping charges is required by law

• We expressly approve another resolution in writing

Our full Return and Refund Policy is available at:

/policies/refund-policy

Policy Changes

We may update this Shipping Policy to reflect changes to our carriers, shipping methods, fulfillment practices, business operations, or legal obligations.

The revised policy will be posted with an updated “Last updated” date.

The version in effect when an order is placed will generally govern that order, except where a later change is required by law.

Contact Us

Questions about shipping may be directed to:

House of Scottie
Charlie Scott Designs, Inc.
216 W. 6th Street
Ferris, Texas 75125
United States

Email: info@houseofscottie.com
Telephone: 972-921-5688