Refund policy
Return and Refund Policy
All Sales Are Final
All purchases from House of Scottie are final sale. We do not accept returns, exchanges, or refunds for reasons including, but not limited to:
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Change of mind
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Buyer’s remorse
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Incorrect size, color, style, or fit
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Items that do not meet personal preferences or expectations
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Accidental purchases
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Sale, clearance, vintage, antique, resale, or pre-owned items
Please carefully review all product descriptions, photographs, measurements, condition notes, prices, and shipping information before completing your purchase. Because many of our products are vintage, antique, resale, pre-owned, or one of a kind, they may show normal signs of age, wear, use, variation, or minor imperfections. These characteristics are not considered defects when they are shown or described in the product listing.
Order Cancellations and Changes
Orders cannot be canceled, changed, or modified after they have been submitted. This includes changes to products, quantities, shipping addresses, and payment methods.
Customers are responsible for reviewing their order and confirming that all billing, shipping, and product information is correct before completing checkout.
Damaged, Defective, Missing, or Incorrect Items
Please inspect your order immediately upon delivery.
If your order arrives damaged, contains the wrong item, is missing an item, or has a material defect that was not disclosed in the product listing, contact us at info@houseofscottie.com within 3 calendar days of delivery.
Your message must include:
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Your order number
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A description of the problem
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Clear photographs of the item
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Photographs of the shipping box and packaging when shipping damage is involved
Please retain the item and all original packaging while we review your claim. Do not discard, use, repair, alter, or return the item unless we provide instructions.
We will evaluate eligible claims individually. Depending on the circumstances and applicable law, we may provide a replacement, store credit, partial refund, full refund, or another appropriate resolution. We do not guarantee that a particular resolution will be available.
Claims submitted after the 3-day reporting period may be denied to the fullest extent permitted by law.
Unauthorized Returns
Do not mail or deliver merchandise back to us without written authorization. Unauthorized returns will not be accepted, refunded, or returned to the sender.
Shipping Limitations
We currently accept and ship orders only within the United States. We do not ship internationally, including to the European Union.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, losses, or additional expenses caused by an incorrect or incomplete address provided by the customer.
Gift Cards
Gift cards are final sale and cannot be returned, exchanged, or redeemed for cash except where required by law.
Rights Required by Law
Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived. When applicable law requires a return, refund, cancellation, or other remedy, we will comply with that requirement.
Contact Us
Questions about this policy may be sent to: