Privacy Policy

Last updated: July 22, 2026

This Privacy Policy describes how House of Scottie, operated by Charlie Scott Designs, Inc. (“House of Scottie,” “we,” “us,” or “our”), collects, uses, discloses, and otherwise processes personal information when you visit houseofscottie.com, make a purchase, visit our retail store, communicate with us, or otherwise use our websites, services, and related features collectively referred to as the “Services.”

For purposes of this Privacy Policy, “you” and “your” refer to customers, website visitors, and other individuals whose personal information we process.

Scope of This Policy

This Privacy Policy applies to personal information collected through:

• Our Shopify online store

• Our physical retail location

• Orders, payments, and fulfillment

• Customer-service communications

• Email and marketing communications

• Cookies, pixels, analytics tools, session-replay tools, and similar technologies

• Social-media pages, advertisements, and integrations that we control

This policy does not govern websites, platforms, or services operated independently by third parties.

Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information that you provide directly, including:

• Your name

• Billing and shipping addresses

• Email address

• Telephone number

• Account login and profile information

• Order and transaction information

• Products you view, purchase, save, or place in your shopping cart

• Communications you send to us

• Product reviews or other content you choose to submit

• Information submitted in connection with a privacy request, dispute, damaged-order claim, or customer-service inquiry

Payment information is generally collected and processed by Shopify, Shopify Payments, or another payment processor. We may receive payment confirmation and limited transaction information but ordinarily do not receive or store complete payment-card numbers.

Information Collected Automatically

When you use our Services, we and the companies that support our Services may automatically collect information such as:

• Internet Protocol address

• Browser and device type

• Operating system

• Device identifiers and cookie identifiers

• Approximate location derived from your IP address

• Referring and exit pages

• Pages and products viewed

• Search activity on our website

• Shopping-cart activity

• Dates and times of visits

• Clicks, scrolling, mouse movements, and other interactions

• Advertising interactions and attribution information

• Website errors, performance data, and diagnostic information

• Information about how you interact with our emails

We collect this information through cookies, pixels, tags, web beacons, software development kits, local storage, and similar technologies.

Information We Receive from Other Sources

We may receive personal information from other companies, including:

• Shopify and Shopify-affiliated services

• Payment processors

• Shipping and fulfillment providers

• Advertising and social-media platforms

• Analytics and website-performance providers

• Fraud-prevention and security providers

• Email and marketing providers

• Apps and integrations connected to our Shopify store

• Other service providers acting on our behalf

How We Use Personal Information

We may use personal information to:

• Operate and maintain our Services

• Process payments and complete transactions

• Fulfill and ship orders

• Send order confirmations and transactional communications

• Provide customer service

• Investigate damaged, defective, missing, or incorrect-order claims

• Maintain customer accounts

• Detect and prevent fraud, abuse, security incidents, and illegal activity

• Protect our customers, business, property, and legal rights

• Analyze website traffic and customer interactions

• Improve our website, products, marketing, and customer experience

• Measure advertising effectiveness

• Create or measure audiences for advertising

• Display personalized or targeted advertisements

• Send promotional communications where permitted

• Maintain business and financial records

• Comply with applicable laws, legal processes, and regulatory obligations

• Enforce our policies, agreements, and terms

Cookies and Tracking Technologies

We use cookies and similar tracking technologies for several purposes.

Essential Technologies

Essential technologies help operate the website and provide requested services. They may be used for:

• Shopping-cart functionality

• Checkout and payment processing

• Account authentication

• Security and fraud prevention

• Saving privacy preferences

• Website stability and core functionality

Disabling essential technologies may prevent portions of the Services from functioning properly.

Analytics and Performance Technologies

We may use analytics and performance technologies to understand website traffic, diagnose errors, evaluate website performance, and improve the customer experience.

These technologies may collect information about your device, approximate location, pages viewed, session activity, and interactions with our Services.

Advertising Technologies

We may use advertising technologies to:

• Measure the effectiveness of advertisements

• Understand whether an advertisement resulted in a visit or purchase

• Create advertising audiences

• Display advertisements based on your activity on our website

• Display advertisements on third-party websites and platforms

• Limit how often you see an advertisement

Depending on applicable law, some advertising-related disclosures may be considered a “sale,” “sharing,” or use of personal information for targeted advertising even though we do not receive money in exchange for the information.

Session Replay and Heatmaps

We may use session-replay, heatmap, and user-experience analytics technologies. These tools may record or recreate how visitors interact with portions of our website, including clicks, scrolling, mouse movements, page navigation, device information, and website-performance information.

We use these tools to identify technical problems, understand website usability, prevent fraud, and improve the Services. Information entered into designated sensitive fields, such as payment fields and passwords, should be masked or excluded from recording. However, you should not submit sensitive or confidential information through fields that do not request it.

Analytics and Advertising Providers

Subject to our current configuration and your privacy choices, we may use the following services.

Shopify

Our online store is hosted and supported by Shopify. Shopify processes information necessary to operate the store, provide checkout and payment services, prevent fraud, analyze store performance, and provide other Shopify features that we enable.

Certain Shopify features may combine information from our store with information from other Shopify merchants to provide advertising, personalization, fraud-prevention, or measurement services.

Google Analytics and Google Advertising Services

We may use Google Analytics and related Google services to measure website usage, understand customer interactions, evaluate marketing performance, and improve our Services.

Google may receive information such as cookie identifiers, device and browser information, approximate location, pages viewed, interactions, and transaction or advertising-attribution information.

Where enabled, information collected through Google Analytics may be used with Google advertising services for audience measurement, advertising attribution, or personalized advertising.

Meta Pixel and Meta Advertising Services

We may use the Meta Pixel and related Meta services to measure advertising performance, understand website activity, create advertising audiences, and show advertisements through Facebook, Instagram, and other Meta services.

Meta may receive information about your device, browser, website activity, products viewed, shopping-cart activity, purchases, and identifiers associated with your browser or Meta account.

Microsoft Clarity

We may use Microsoft Clarity to understand how visitors interact with our website through session replays, heatmaps, and behavioral analytics.

Microsoft Clarity may collect information about page rendering, clicks, scrolling, mouse movements, navigation, browser and device characteristics, approximate location, and website-performance information.

We configure session-replay tools to mask or exclude sensitive fields where supported and do not intentionally use them to collect payment-card numbers, passwords, or other information entered into designated sensitive fields.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Service Providers

We may disclose information to companies that perform services on our behalf, including:

• Shopify

• Payment processors

• Shipping and delivery providers

• Website-hosting and technology providers

• Analytics providers

• Advertising and marketing providers

• Email and communication providers

• Customer-support providers

• Fraud-prevention and security providers

• Cloud-storage and data-management providers

• Accountants, insurers, attorneys, and professional advisers

These recipients may process personal information to provide services to us or as otherwise permitted by their agreements and privacy notices.

Advertising and Business Partners

We may disclose online identifiers, website activity, commercial information, and similar information to advertising and business partners for analytics, attribution, audience creation, and targeted advertising.

This may constitute the “sale” or “sharing” of personal information or targeted advertising under some state privacy laws.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law

• Respond to a subpoena, court order, warrant, or lawful government request

• Investigate fraud or illegal activity

• Protect the rights, safety, and property of House of Scottie, our customers, or others

• Enforce our agreements and policies

• Establish, exercise, or defend legal claims

Business Transactions

We may disclose or transfer information in connection with a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar business transaction.

At Your Direction

We may disclose information when you direct us to do so or consent to the disclosure, such as when you use a social-media integration or request that an order be delivered by a particular provider.

Categories of Personal Information Disclosed

During the preceding 12 months, we may have disclosed the following categories of personal information:

• Identifiers and contact information

• Customer-record information

• Commercial and transaction information

• Internet and electronic-network activity

• Approximate location information

• Inferences about product or advertising interests

• Communications and customer-service information

• User-generated content

Recipients may include service providers, Shopify, payment processors, shipping providers, analytics providers, advertising platforms, social-media platforms, and professional advisers.

We do not knowingly sell personal information in exchange for money. However, the use of advertising pixels, cookies, audience tools, and targeted-advertising services may be legally considered a “sale” or “sharing” of personal information under certain state laws.

Your Privacy Choices

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information we maintain about you

• Request information about how we collect, use, or disclose your information

• Request correction of inaccurate personal information

• Request deletion of personal information

• Request a portable copy of certain personal information

• Opt out of the sale or sharing of personal information

• Opt out of targeted advertising

• Limit certain uses of sensitive personal information

• Withdraw consent where processing is based on consent

• Appeal a decision concerning a privacy request

• Receive equal service and pricing without unlawful discrimination for exercising a privacy right

You may submit a privacy request by emailing info@houseofscottie.com.

We may need to verify your identity before completing a request. We will use information provided in connection with a request only to verify and respond to the request. An authorized agent may submit a request where permitted by law, but we may require proof of the agent’s authority and direct verification from you.

We may deny or limit a request when permitted by law, including when we cannot reasonably verify your identity, must retain information to complete a transaction or comply with law, or another legal exception applies.

Where applicable, you may appeal our decision by replying to our response and stating that you wish to appeal.

Opting Out of Sale, Sharing, or Targeted Advertising

Where required or made available, you may opt out through the Your Privacy Choices or Do Not Sell or Share My Personal Information link displayed on our website.

Your opt-out may apply only to the browser and device you are using unless you are signed into an account and the request can be associated with that account.

We recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control, where required by applicable law and where supported by our website and privacy tools.

Even after opting out of targeted advertising, you may continue to see advertisements that are not personalized based on your activity across unrelated websites or services.

Cookie Preferences

You may manage nonessential cookies through the cookie-preference tool available on our website, where provided.

You can also adjust your browser to block or delete cookies. Blocking cookies may affect website functionality and may not prevent every form of online tracking.

Your browser or device settings may also allow you to limit personalized advertising through Google, Meta, Microsoft, and other advertising providers.

Email and Marketing Choices

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

Even after unsubscribing from promotional communications, we may continue to send non-promotional messages concerning orders, account activity, security, customer service, or other transactions.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to:

• Complete transactions

• Maintain business and tax records

• Provide customer service

• Prevent fraud

• Resolve disputes

• Enforce agreements

• Meet insurance requirements

• Comply with applicable legal obligations

Retention periods vary depending on the type of information, the purpose for which it was collected, our legal obligations, and whether a dispute or investigation is pending.

When personal information is no longer reasonably necessary, we may delete, anonymize, or aggregate it, subject to applicable law and operational requirements.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

No method of transmitting or storing information is completely secure. We cannot guarantee absolute security, and you should avoid sending sensitive or confidential information through unsecured channels or through website fields that do not request such information.

Children’s Privacy

Our Services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information from children under 13. We also do not knowingly sell or share personal information belonging to individuals under 16 for targeted advertising.

If you believe that a child has provided personal information to us, contact info@houseofscottie.com so that we can investigate and, where appropriate, delete the information.

Microsoft Clarity is not intended for websites or services directed primarily toward individuals under 18. We do not operate House of Scottie as a child-directed website.

User-Generated Content

If you submit a product review, photograph, comment, or other content to a public portion of the Services, that content may be visible to the public.

Do not include private, sensitive, or confidential information in content intended for public display. We cannot control how other people use information that you voluntarily make public.

Third-Party Websites and Services

Our Services may contain links to third-party websites, social-media platforms, payment services, shipping services, or other external services.

We do not control and are not responsible for the privacy, security, or content practices of independently operated third parties. Review their privacy policies before providing information to them.

United States Operations

House of Scottie is located in the United States and currently sells and ships merchandise only within the United States.

Personal information may be stored and processed in the United States and in other locations where Shopify and our service providers operate. Privacy protections in those locations may differ from those in your jurisdiction.

Although we do not market or ship merchandise outside the United States, individuals outside the United States may be technically able to visit our website. We reserve the right to restrict access or decline transactions from unsupported locations.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, service providers, legal requirements, or business operations.

When we update the policy, we will revise the “Last updated” date. We may provide additional notice when required by applicable law or when a change materially affects how we process personal information.

Contact Us

Questions, complaints, and privacy requests may be submitted to:

House of Scottie
Charlie Scott Designs, Inc.
216 W. 6th Street
Ferris, Texas 75125
United States

Email: info@houseofscottie.com
Telephone: 972-921-5688